Differences

This shows you the differences between two versions of the page.

--- en:vpet:qa:lostsave [2026/07/29 08:39] – Add English translation 有米
+++ en:vpet:qa:lostsave [2026/08/25 00:59] (current) – 有米
@@ Line 3: / Line 3: @@
 ===== Contents =====
-  - [[#1. Restore from a local backup (Saves_BKP)|1. Restore from a local backup (Saves_BKP)]]
+  - [[#1. New Save Manager (Recommended)|1. New Save Manager (Recommended)]]
-  - [[#2. Restore from Steam Cloud (when local backups are also missing)|2. Restore from Steam Cloud (when local backups are also missing)]]
+  - [[#2. Restore from the Official CloudSave MOD|2. Restore from the Official CloudSave MOD]]
-  - [[#3. Common causes of lost saves|3. Common causes of lost saves]]
+  - [[#3. Find Saves in the Game Directory|3. Find Saves in the Game Directory]]
+  - [[#4. Manually Download from Steam Cloud|4. Manually Download from Steam Cloud]]
+  - [[#5. Common Causes and Support|5. Common Causes and Support]]
 ----
-Your desktop-pet save may occasionally be **lost**, **rolled back**, or **incorrectly overwritten by Steam Cloud**. This article explains two recovery methods. First, try restoring a **local backup from `Saves_BKP`**. If the local backups are also missing, try restoring a save from **Steam Cloud**.
+Your desktop-pet save may occasionally be **lost**, **rolled back**, or **incorrectly overwritten by Steam Cloud**. The August 14 birthday update added a new **Save Manager**. Players on the current version should use it first; in most cases, there is no need to manually copy files from ''Saves_BKP''.
 If the game reports an error or will not open, see the *[[en:vpet:qa:startup|Startup Issues]]* article.
-**Important**: Do not start the desktop pet again before attempting recovery. A newly created empty save could overwrite the cloud copy and cause further data loss.
+**Important**: After noticing a save problem, avoid repeatedly starting the game or saving. A newly created empty save may continue overwriting recoverable historical saves.
-===== 1. Restore from a local backup (Saves_BKP) =====
+===== 1. New Save Manager (Recommended) =====
-The desktop pet automatically keeps historical save backups in the `Saves_BKP` folder under the game directory. **Most cases described as a “lost save” can be recovered this way.**
+==== Open the Save Manager ====
   - Open the desktop pet's **Settings** panel.
-  - Go to **System → Load Save**.
+  - Go to **System → Open Save Manager**.
-  - **Scroll down** through the save list to find backups from `Saves_BKP`. If the backup is old, you may need to scroll farther down.
-  - Select a save from before the data was lost, then **load it directly**.
-**In Settings, open System → Load Save and scroll down to view backups from `Saves_BKP`.**
+{{https://cdn.exlb.net/wiki/vpet/QA/lostsave/open-settings-panel.png?300|Open the Settings panel}}
+{{https://cdn.exlb.net/wiki/vpet/QA/lostsave/open-save-manager.png?700|Open the Save Manager from System settings}}
-{{https://loris.yuki.killyoumi.com/Vpet/lostsave_01.png?300|Open the Settings panel}}
+==== Three Save Sources ====
-{{https://loris.yuki.killyoumi.com/Vpet/lostsave_02.png?600|Load a save}}
-===== 2. Restore from Steam Cloud (when local backups are also missing) =====
+The Save Manager lists saves from three sources:
-If the local backups in `Saves_BKP` are also missing, you can try downloading an earlier save from Steam Cloud.
+^ Source ^ Description ^
+| **Local** | The save currently used by the game. |
+| **Offline Backup** | Historical backups automatically kept on this computer. |
+| **Steam Cloud** | Saves synchronized through Steam Cloud. |
-  - In the Steam Store interface, right-click any game cover and select **Open link in new tab**.
+{{https://cdn.exlb.net/wiki/vpet/QA/lostsave/save-manager-sources.png?700|Local, offline backup, and Steam Cloud sources in the Save Manager}}
-  - Enter and open this address in the address bar: `https://store.steampowered.com/account/remotestorageapp/?appid=1920960`
-  - Find and download the required save, then place it in the desktop pet's `Saves` folder.
-  - **Important**: Rename the file using the format `Save_XXXX.lps`; otherwise, the game cannot recognize it.
-  - Start the desktop pet. The downloaded cloud save should now appear under **Load Save**.
-**Right-click a game cover in the Steam Store → Open link in new tab**
+==== Choose and Load a Save ====
-{{https://loris.yuki.killyoumi.com/Vpet/lostsave_08.png?300|Open link in a new tab}}
+  - Sort the list by **Level** in descending order. An upward arrow means descending order.
+  - The first entry is usually the newest save.
+  - Select the save you want, then click **Load**.
-**Download the save from the Steam Cloud page and rename it to `Save_XXXX.lps`.**
+The **HashCheck** column shows the small-badge verification status; it does **not** indicate whether a save is recent. If you are recovering the small badge, choose a historical save whose HashCheck status is still valid.
+===== 2. Restore from the Official CloudSave MOD =====
+If you previously installed and enabled the official **CloudSave MOD**, you can also restore a save from its server.
+  - Open **MOD Management**, then select **CloudSave**.
+  - Open **MOD Settings**.
+  - The official server is selected by default in mainland China.
+  - Enter the key you previously used, click **Save Settings and View**, then select the archive to restore.
+{{https://cdn.exlb.net/wiki/vpet/QA/lostsave/cloudsave-mod-management.png?700|Select CloudSave in MOD Management}}
+{{https://cdn.exlb.net/wiki/vpet/QA/lostsave/cloudsave-server-settings.png?550|CloudSave server and account key settings}}
+{{https://cdn.exlb.net/wiki/vpet/QA/lostsave/cloudsave-archive-list.png?650|CloudSave archive list}}
+===== 3. Find Saves in the Game Directory =====
+If the Save Manager cannot open, you can inspect the files manually in the game directory.
+  * Current saves: ''\SteamLibrary\steamapps\common\VPet\Saves''
+  * Offline backups: ''\SteamLibrary\steamapps\common\VPet\Saves_BKP''
+Normally, use the Save Manager to load these files. Manual copying should only be used when the game cannot start or the Save Manager is unavailable.
+===== 4. Manually Download from Steam Cloud =====
+If the Save Manager and offline backups do not contain the required save, you can try downloading an earlier save from [[https://store.steampowered.com/account/remotestorageapp/?appid=1920960|Steam Remote Storage]].
+  - In the Steam Store interface, right-click any game cover and select **Open link in new tab**.
+  - Open ''https://store.steampowered.com/account/remotestorageapp/?appid=1920960''.
+  - Find and download the required save, then place it in the game's ''Saves'' folder.
+  - Rename the file using the format ''Save_XXXX.lps''; otherwise, the game cannot recognize it.
+  - Start the game and use the Save Manager to load the downloaded save.
+{{https://loris.yuki.killyoumi.com/Vpet/lostsave_08.png?300|Open link in a new tab}}
 {{https://loris.yuki.killyoumi.com/Vpet/lostsave_09.png?600|Download a cloud save}}
 {{https://loris.yuki.killyoumi.com/Vpet/lostsave_10.png?600|Download a cloud save}}
 {{https://loris.yuki.killyoumi.com/Vpet/lostsave_11.png?600|Download a cloud save}}
-===== 3. Common causes of lost saves =====
+===== 5. Common Causes and Support =====
-  * **Multiple-account conflict on the same device**: Signing in to **another Steam account** on the same computer and starting the desktop pet can cause the local and cloud saves to conflict with and overwrite one another.
+  * **Multiple-account conflict on the same device**: Signing in to another Steam account on the same computer and starting the desktop pet can cause local and cloud saves to conflict with and overwrite one another.
   * **Steam Cloud synchronization failure across devices**: A failed Steam Cloud sync while using multiple devices can cause a save to be lost or rolled back.
-  * **Prevention**: If you often play on **multiple devices**, download the official **Cloud Save MOD** for the desktop pet from the **Steam Workshop** to reduce the risk of synchronization problems.
+  * **Prevention**: If you often play on multiple devices, consider installing the official **CloudSave MOD** from the Steam Workshop.
+If none of the available saves can be restored:
+  - Enable **Send diagnostic data** in Settings.
+  - Prepare your **Steam 64-bit ID**.
+  - Email ''service@exlb.net'' and describe when the save problem occurred and which recovery methods you tried.
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